55qq's Privacy Policy

55qq ("we", "our", "platform") is a digital platform providing online gaming and betting services in Bangladesh. This privacy policy ("policy") explains how 55qq processes the personal information of its users ("you", "your").

This policy applies to 55qq's website, mobile platform, and all related services. By creating an account or using the services on 55qq, you fully accept the terms described in this policy.

We believe transparency is the foundation of trust. That is why we are providing complete information about our data-processing activities here, so you can make informed decisions.

55qq may collect the following categories of information:

a) Identity Information

• Full name, username, and password provided during account creation
• Date of birth (for age verification — to confirm 21+ years)
• National ID card or other government-issued identity document details (if required)
• Email address and mobile number

b) Financial Information

• bKash, Nagad, Rocket, or Upay number (for processing transactions)
• Deposit and withdrawal history
• Wallet balance and bonus usage records

c) Activity Information

• Gaming history, betting records, and results
• Time spent on the platform and sections accessed
• Records of contact with customer support

d) Technical Information

• IP address and device identification details
• Browser type, operating system, and device model
• Login time, session data, and referral source
• Information obtained from cookies and similar tracking technologies

55qq collects information in the following ways:

• Directly provided: Information you provide yourself during account registration, filling in login forms, deposit and withdrawal processes, or when contacting customer support.
• Automatic collection: Information automatically collected through cookies, log files, and similar technologies while browsing the platform.
• Payment processing: Transaction-related information received when a transaction is completed through bKash, Nagad, Rocket, or Upay.
• From third parties: Information received from identity verification or fraud prevention service providers, which is verified against the information you have provided.

55qq uses collected information only for the following legitimate purposes:

• Account management: Creating, maintaining, and keeping your account secure.
• Service delivery: Smoothly operating all services including gaming, betting, deposits, and withdrawals.
• Age and identity verification: Confirming that the platform user is at least 21 years of age.
• Financial transaction processing: Completing deposits and withdrawals securely.
• Security and fraud prevention: Detecting and preventing account hacking, money laundering, and other fraudulent activities.
• Customer support: Responding appropriately to your issues and inquiries.
• Responsible gaming: Detecting unusual gaming patterns and providing necessary support.
• Service improvement: Analyzing user experience to improve the platform.
• Communication: Sending important platform updates, policy changes, and transaction confirmation messages.

55qq never sells your information or transfers it to advertisers.

55qq uses the highest standard of technical safeguards to keep your information secure:

• SSL/TLS encryption: All data transmission between the platform and your device is carried out through encrypted channels.
• Encrypted storage: Sensitive data, particularly passwords and financial information, is stored with industry-standard encryption.
• Access control: Only authorized personnel are granted limited access to the data they need.
• Regular security reviews: Regular security audits are conducted to identify system vulnerabilities.
• Data center security: Servers storing information are secured at both physical and digital levels.

However, due to the inherent limitations of the internet, 100% security cannot be guaranteed. If you suspect a security breach, immediately notify us at [email protected].

55qq may share your personal information with third parties only in the following circumstances:

• Payment processors: The minimum information necessary to complete transactions through bKash, Nagad, Rocket, and Upay is shared with these payment service providers.
• Technology service providers: Game providers and technology partners used to operate the platform, who work under strict confidentiality agreements.
• Identity verification agencies: Approved third-party agencies for age and identity verification.
• Legal obligations: When legally required to do so under a court order or a valid request from a government authority.
• Fraud prevention: With relevant third parties in the investigation of fraudulent activities.

Outside of the cases listed above, 55qq does not sell, rent, or transfer your information to any third party.

55qq uses cookies and similar technologies to ensure the smooth operation of the platform and to improve user experience.

Types of Cookies

• Essential cookies: Required for login sessions, security tokens, and core platform functions. Without these, the platform will not work properly.
• Functional cookies: Used to remember your preferences, language settings, and personalized experience.
• Analytics cookies: Collect anonymous statistics to understand which parts of the platform are used most.
• Security cookies: Help detect fraud and unauthorized access.

Non-essential cookies can be disabled through your browser settings. However, this may limit some features of the platform.

As a user of 55qq, you have the following rights:

• Right of access: The right to know what information 55qq holds about you. Upon request, we will provide you with a copy.
• Right to rectification: The right to request correction of your information if it is incomplete or inaccurate.
• Right to erasure: The right to request deletion of your information in certain circumstances, though this does not apply to information subject to legal obligations.
• Right to restrict processing: The right to request that processing of your information be restricted in certain circumstances.
• Data portability: The right to receive the information you have provided in a structured, commonly usable format.
• Right to object: The right to object to the processing of your information for specific purposes.

To exercise these rights, email [email protected]. We will review your request appropriately.

All financial transactions on 55qq are processed through bKash, Nagad, Rocket, and Upay. These payment methods, as Bangladesh's mobile financial services, maintain their own security frameworks.

• 55qq never stores your mobile banking PIN or password.
• After a payment transaction is completed, only the transaction reference number and amount are recorded.
• All payment gateway connections are secured through SSL encryption.
• The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳1,000.
• Withdrawals are generally processed within 30 minutes to 3 hours.

If you notice any suspicious transaction, immediately notify us at [email protected] or contact us via live chat.

55qq retains your information only for as long as necessary:

• Active accounts: All relevant information will be retained for as long as your account remains active.
• Closed accounts: After an account is closed, financial transaction records may be retained for a specified period as required by law.
• Security logs: Technical logs are retained for a limited period for cybersecurity and fraud investigation purposes.
• Legal obligations: Information is retained for the period specified by applicable law or regulatory guidance.

Once the retention period ends, information is securely deleted or anonymized.

55qq is a 21+ platform. Only individuals aged 21 or above may use this platform.

• 55qq does not intentionally collect any information from minors.
• An age verification process is followed at the time of registration.
• If it is found that information from a minor has been collected unknowingly, it will be deleted immediately and the account will be cancelled.
• Parents or guardians who have concerns may contact [email protected].

55qq reserves the right to amend this privacy policy as needed. If any significant changes are made:

• A clear notice will be posted on the platform.
• You will be notified via your registered email or account messages.
• The effective date of the updated policy will be clearly stated.

If you continue using the platform after any changes, you will be considered to have accepted the revised policy. Therefore, it is recommended that you check this page regularly.